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Shipping & Returns

After payment confirmation, we will send a command to your confirmation e -mail (please make sure e-mails correct), then we will take international public and shipment within 24 hours after we ship to send us an e-mail to you as "shipped" condition and we will provide tracking number for you.
Once we ship your package, we will send you the tracking number if available. Package translation time normally takes 5-7 working days by EMS or 3 to 5 business days by DHL, UPS or TNT, depending on the destination, holidays and factors beyond the control service. If there is a little delay, please have more patience.

Exchanges and returns:
We will exchange or refund your purchase within 7 days of the original delivery date. The products must be unused and in the same condition as you received them. In order to obtain a return authorization, please contact us. Note All returns and cancellations are subject to a 20% restocking fee, unless the product (s) defective (hardware and/or manufacturing) or not depending on your order. When the item (s) are faulty or not as ordered we will provide a replacement/repair at no cost to the customer.
Claiming the feeling of different products of the imagination, will not be because of the return or restitution. Note that because the materials are natural products, small marks can not be considered affect. These marks will not affect the performance shoes.
Most important: Please contact us for the return address before you return the package, and you must inform us the tracking number and tracking link in time, if there is no return tracking number, we do not give refunds or replace.